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Privacy Policy

This Privacy Notice explains how Ai Tax Advisors Pte. Ltd. (“AiTA”, “we”, “our”, or “us”) collects, uses, discloses and protects personal data when you use our website, our services accessible online or offline, or otherwise interact with us (collectively, the “Services”).
We are committed to complying with the Personal Data Protection Act 2012 (Singapore) (“PDPA”) and other applicable laws.


1. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. We will post the updated Privacy Notice on our website, and where appropriate, notify you by email or other reasonable means. Your continued use of the Services after updates take effect means you agree to the revised Privacy Notice.



2. PERSONAL DATA WE COLLECT

We collect personal data in the following ways:

A. Data You Provide

  • Account Information – such as your name, email address, contact number, organisation details, tax information you input, and any documents you upload for use with our Services.

  • Business and Financial Information – including details in tax computations, financial records, payroll details, invoices, payment information, and similar data you choose to provide.

  • Purchases and Billing – payment details (processed via our payment partners; we do not store credit card numbers).

  • Communications with Us – when you contact us by email, phone, or through our chat or support channels.

  • Surveys and Events – data you provide when you respond to surveys or register for events.

  • Job Applications – if you apply for a role with us, we collect your contact details, CV, and other information you submit.


B. Data Collected Automatically

When you use our Services, we may automatically collect:

  • IP address, browser type, device identifiers, pages visited, session duration, and actions taken on our Services.

  • Cookies and similar technologies (see Section 5 below).


C. Data from Third-Party Sources
We may receive data from:

  • Referrals by our business partners or affiliates,

  • Tax professionals using our Services on your behalf,

  • Publicly available sources, in accordance with applicable law.




3. HOW WE USE PERSONAL DATA
 


We use personal data for purposes including:

  • To provide, operate and maintain our Services;

  • To respond to your queries and provide customer support;

  • To process payments, billing, and account management;

  • To improve and personalise our Services;

  • To carry out analytics, research and development;

  • Measuring interest and engagement in the Services; 

  • Debugging to identify and repair errors with the Services;

  • Auditing relating to interactions, transactions, and other compliance activities;

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and for prosecution of those responsible for that activity;

  • To send you service-related notices and updates;

  • To comply with legal obligations and enforce our terms;

  • To send marketing communications (only with your consent or as permitted by law).




4. HOW WE DISCLOSE PERSONAL DATA

We may disclose personal data in the following circumstances:

  • Service Providers: We engage trusted third parties to help us provide the Services (e.g. hosting, analytics, payment processing, IT support). These parties are bound by confidentiality obligations.

  • Business Partners: Where you have requested services jointly offered by us and a partner.

  • Affiliates: Within our corporate group for internal administrative purposes.

  • Legal Requirements: Where required by law, regulation, court order, or to protect our rights, property, or safety.

  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales, where personal data may be

  • transferred as part of the transaction.

  • We do not sell your personal data to third parties.




5. YOUR PRIVACY CHOICES

Marketing: You may opt out of marketing emails by clicking the unsubscribe link or contacting us.
Cookies: Most web browsers allow you to manage cookie preferences. If you disable cookies, some features of our Services may not function properly.
Access and Correction: You may request access to and correction of your personal data in our records as provided under the PDPA by contacting us (see Section 9).



6. INTERNATIONAL TRANSFERS

Where your personal data is transferred outside Singapore, we will take steps to ensure it is protected to a standard comparable to that under Singapore law, including through contractual clauses where appropriate.



7. CHILDREN’S DATA

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without parental consent, please contact us.



8. THIRD-PARTY WEBSITES / APPLICATIONS

Our Services may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy notices before providing your data.



9. CONTACT US

If you have any questions about this Privacy Notice or wish to exercise your rights under the PDPA, please contact us:

Ai Tax Advisors Pte. Ltd.


60 Paya Lebar Road #04-51 Paya Lebar Square Singapore 409051


Email: enquiry@itax.sg

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